Cofresh

Case Study for Cofresh, the UK's no 1 Indian snack brand

Product Concept: Vegan Snacks

South Asian Taste | British Standards

Cofresh brings you a new, innovative and exciting snack, using only the best ingredients and flavours inspired from India

Vegan Chilli flavoured Potato hoops. Spicy and made from the finest quality ingredients bringing an authentic and exotic taste

Quantity: 80g
RRP: £0.99 – cost price £0.16 (guesstimate)

Objectives

Campaign will take place over a period of 3 months:
Month 1 – Awareness – To build product exposure by increasing website traffic
Month 2 – Launch – To promote the product over 4 weeks
Month 3 – Retention – To build lead generation through ecommerce sales

KPIs

Self KPIs
1 – Build market share by 20%
2 – Achieve a conversion rate of 10% through paid media
3 – Distribute 12 blog posts across 4 social channels
Audience KIPs
1 – Increase social engagement rate by 5%
2 – Build international network of 5 vegan influencers
3 – Add 1000 subscribers to email list

Market Research

Buyer Personas

Before we can identify areas of improvements, we need to understand our key buyer personas so we can tailor our marketing efforts towards them. I have listed 3 potential target markets

Vegan

Name: Anjali
Diet: Vegan
Career: Teacher
Location: Birmingham
Gender: Female
Age: 27
Bio: Anjali is university educated & vegan by faith & is BAME heritage

South Asian

Name: Raj
Diet: Flexitarian
Career: Accountant
Location: London
Gender: Male
Age: 40
Bio: Raj is post graduate educated, enjoys traditional South Asian snacks

Health Conscious

Name: Danny
Diet: Ethical Buyer
Career: Student
Location: Manchester
Gender: Non-Binary
Age: 20
Bio: Danny is a health conscious fitness enthusiast who prefers low calorie snacks

Similar Brands

Similar Vegan confectionery Brands on the market

Walkers Crisps

A global heavyweight in savoury snacks under the Pepsico brand. Walkers have 2 product brands that are in direct competition with Cofresh; Sunbites & Sensations.

Sunbites specialises in low calory healthy snacks while Sensations boasts exotic flavours & a premium experiance.

Nakd

With over 14 years experiance, Nakd are committed to creating healthy “feel good” snacks. What sets Nakd apart is the positive and natural lifestyle created around the product.

Kallo

Healthy eating is at the core of Kallo’s brand. Specialising in rice cakes, breadsticks, cereals, stocks and gravies using natural ingredients.

Branding

Logo up-fresh

Original Logo

New Logo

New logo focuses around the vegan aspect of the brand. Healthy green & premium gold convey an upmarket look. The green leaves are instantly recognised as vegan products

Fonts

Poppins Bold

COFRESH

Poppins is a traditional  geometric sans serif typefaces that has been a popular design tool ever since these actors took to the world’s stage. 

Each letterform is nearly monolinear, with optical corrections applied to stroke joints where necessary to maintain an even typographic color.

Leafy Regular

The font is made for everything that needs a personal handmade feel. 95 characters made by hand, every letter unique and with its own character.

Colours

The new colour pallet pays homage to the Indian sub-content, mostly from the Indian flag, with gold replacing the deep saffron.

Green

Forrest green encourages fresh and healthy imagery and enforces the brands vegan heritage

White

Pure white helps show the simplicity of the brand and product. Tasty & authentic vegan snacks

Gold

Goldenrod Gold is used to add a premium elegance to the brand aesthetic, demonstrating high quality

Authority Icons

The use of authority icons can assist in telling the brands story. 

100% Vegan symbol – easily recognisable

British quality is recognised globally

South Asian map resonates with core market & authenticates a true desi taste

Product Packaging

Original

New Packaging

Premium packaging has vegan snacks front and centre. Stating exactly what the item is. Paisley pattern is strongly associated with South Asia, showing an authentic & exotic product. Multi regional packaging helps sell the product in non English speaking regions.

Vegan Snacks Logo

Customer Journey

Customer Journey Overview

Paid Earned & Owned Model

Paid Media Strategy - Social Media - Pre

Adset 01 – Vegan
Audience Size: 140K
Female, 25-34
Careers: Arts, Education, Healthcare
Interests: Veganism, Vegan nutrition
Daily Reach: 650-1.9K
Budget: £7 per week
Duration: 4 Weeks
Goal: Awareness
Method: Reach

Adset 02 – South Asian
Audience Size: 160K
All, 35-44
Careers: Business, Management, Sales
Interests: semi-vegetarianism
Daily Reach: 678-2K
Budget: £7 per week
Duration: 4 Weeks
Goal: Awareness
Method: Reach

Adset 03 – Health Conscious
Audience Size: 280K
Female, 18-24
Careers: Student at University
Interests: Ethical Consumerism, LGBT community, organic food, chocolate
Daily Reach: 830 – 2.4K
Budget: £7 per week
Duration: 4 Weeks
Goal: Awareness
Method: Reach

Paid Media Strategy - Social Media - Launch

Adset 01 – Vegan
Duration: 4 Weeks
Goal: Engagement
Method: Reach
Budget: £7 per week

Duration: 4 Weeks
Goal: Traffic
Method: Reach
Budget: £7 per week

Duration: 4 Weeks
Goal: Catalogue Sales
Method: Impressions
Budget: £7 per week

Adset 02 – South Asian
Duration: 4 Weeks
Goal: Engagement
Method: Reach
Budget: £7 per week

Duration: 4 Weeks
Goal: Traffic
Method: Reach
Budget: £7 per week

Duration: 4 Weeks
Goal: Catalogue Sales
Method: Impressions
Budget: £7 per week

Adset 03 – Health Conscious
Duration: 4 Weeks
Goal: Engagement
Method: Reach
Budget: £7 per week

Duration: 4 Weeks
Goal: Traffic
Method: Reach
Budget: £7 per week

Duration: 4 Weeks
Goal: Catalogue Sales
Method: Impressions
Budget: £7 per week

Paid Media Strategy - Social Media - Post

Adset 01 – Retarget
Duration: 4 Weeks
Goal: Traffic
Method: Reach
Budget: £7 per week

Adset 02 – Sales
Duration: 4 Weeks
Goal: Catalogue Sales
Method: Impressions
Budget: £7 per week

Adset 03 – Giveaway
Duration: 4 Weeks
Goal: Engagement
Method: Reach
Budget: £7 per week

Paid Media Strategy - Social Media - FB/IG

Daily Budget
Audience size
Est reach
Duration
Acquisition Ads (PRE During)
£3
580,000
2.1K – 6.3K
4 weeks
Consideration (Launch During)
£6
580,000
2.1K – 6.3K
4 weeks
Conversion Ads (Launch During)
£3
580,000
2.1K – 6.3K
4 weeks
Retention (Post)
£3
580,000
2.1K – 6.3K
4 weeks

Based on data, audience can be adjusted to target more niche audience. I estimate that audience size will lower as we go down the funnel, keeping budget high will help better convert engaged audience. Based on real time data during campaign, budget can be adjusted and ad sets can be turned off.

Paid Media Strategy - Amazon

Avg CPC
Daily Budget
Est clicks
Conv goals (sales) (at 2%)
Duration
Acquisition Ads (PRE During)
Brand Ads
£0.27
0.49
40
1
4 weeks
Product Ads
£0.27
0.49
40
1
4 weeks
Consideration (Launch During)
Product Ads
£0.27
0.82
60
2
4 weeks
Retention (Post)
Remarketing
£0.27
£0.82
60
2
4 weeks

Paid Media Strategy - Google/Bing

Avg CPC
Daily Budget
Est clicks
Conv goals (sales) (at 2%)
Duration
Acquisition Ads (PRE During)
Brand Text Ads
£0.27
0.49
40
1
4 weeks
Product Text Ads
£0.27
0.49
40
1
4 weeks
Display campaign
£0.27
0.49
40
1
4 weeks
Consideration (Launch During)
Remarketing
£0.27
0.82
60
2
4 weeks
Conversion Ads (Launch During)
Google Shopping
£0.27
£0.82
60
2
4 weeks
Retention (Post)
Gmail ads
£0.27
£0.82
60
2
4 weeks
Remarketing
£0.27
£0.82
60
2
4 weeks

Earned Media Strategy - SEO

Keyword
Monthly Searches
Avg CPC
vegan snacks
60,500
0.48
vegan chips
14,800
0.44
vegetarian snacks
8,100
0.69
healthy vegan snacks
6,600
0.54
easy vegan snacks
1,900
0.82

Technical SEO: HTML tags, image alt tags, schema, site maps, mobile friendly, excript, readability, page load time

Off Page SEO: Link Building, Blogger outreach, news sites & vegan digests, social media, competitions / giveaways

Facebook Audience Size

Keyword
Global Audience Size
Veganism
366,023,315
Vegetarianism
223,745,764
South Asian cuisine
4,392,920
Healthy diet
177,299,062
Snack food
219,991,820
Confectionery
155,293,040

Earned Media Strategy - Digital PR with Influencers & Bloggers

Brand Growth in 2020 depends heavily on working alongside Influencers and Bloggers with high engagement to bring the product to the target customers. I have highlighed 3 that suit our buyer personas

Yasmin

Jess

Reshma

Owned Media Strategy

Multichannel organic broadcast of blog content across email and social:

– 10 Healthy Breakfasts

– Guilt free pleasures – healthy snacks

– Recipes that involve vegan confectionery

Email Design

COCO & EVE are a great example of engaging email marketing designs. Utilising eye catching Gifs & minimal headlines to catch the readers attention. COCO & EVE bring blog style content to their newsletters to help develop a relationship with the customers.

Please click on each image to see the animations

Social Media

The multi-regional Social Media campaign will tell the following 3 stories:

  1. Tasty Vegan snacks
  2. Authentic South Asian taste
  3. Healthy & low calorie alternative to junk food


This will be done by building a lifestyle around the product that resonates with the target buyer personas. 

eCommerce Website Planning

Enhanced ecommerce experience by showing brand authority & using user generated content to encourage the customers to purchase. 

  • Highlight CTA
  • Add Quick Buy
  • Add Trust Symbol (Secure checkout)
  • Added distraction free USP’s
  • Added trustpilot reviews for more authority & trust
  • Added user feedback for product taste
  • Showcase text reviews more broadly, filling the screen
  • Added video reviews from users and bloggers / influencers
  • Added trustpilot reviews for more authority and trust

Amazon Listing

Content optimization can increase the click-through rate (CTR) in the search result and the conversion rate (CR) on the product page. Both, in turn, contribute to an increase in sales and thus a higher ranking.

Optimise the Content

There are many factors to a successful Amazon Product listings. One of the most important is the product image that should contain the following points:

  1. Primary product photo
  2. Additional Product Photos
  3. Quality Infographics
  4. Enhanced Lifestyle Images
  5. Credibility Enhancing Graphics

Amazon Ranking Optimisation

Another aspect of a successful Amazon is the SEO, optimise for Humans and Machines for Best Results:

  1.  Product Title: Place your top 5 keywords in the product title.
  2. Bullet Points and Product Description – You can place more keywords here, but only if it doesn’t disrupt the informative clarity of the product texts
  3. Additional & Backend keyword – Assign additional product information to your product. Fill in this information as thoroughly as possible because customers can access it via the filter navigation and specific product finders.

Customer Reviews and Questions & Answers

Reviews are also critical to the CTR and CR of a product. There are two parts to consider, Amount & Stars

The questions that customers can ask on the product page are just as important. Customers often ask about specific details of the application or other information they can’t find on the product page.

Data Planning

  • Establish Marketing Platforms: Web, Social, Email
  • Outline Objectives: Phase 1 Awareness, Phase 2 Launch, Phase 3: Retention
  • Get Baseline & Set Goals: Highlight Trends & set SMART goals based on KPIs
  • Collect Data at touchpoints: Customer Reviews & Heatmaps
  • Use Data to build on customer personas: Highlight specific characteristics
  • Run Test and improve campaigns: via Split tests etc
  • Report changes and findings for future campaigns

Analytics Planning

  • Collect and prepare data
  • Analyse data
  • Deliver analytics
  • Adjust models

Data Tracking

Track Data, Events & Conversions via:

  • Google Analytics
  • Bing Analytics
  • Facebook Business Manager
  • Instagram Insights
  • Email Marketing Analytics
  • CRM Insights

Resources

Logistics (in house):
Content Writer – Blogs, Email, Descriptions
SEO/PPC – google ads, organic SEO
Social Media – Engagement, PR with Influencers, paid social
Graphic Design – Video & graphics for site, blogs, email, social

Software:
Adobe CC – £49.94/mo
Adobe Stock – £47.99/mo
Motion Array – £29.99/mo
Klaviyo Email Marketing (10k email list) – £149.99/mo
Salesforce – £19.99/mo

Budgets (per month)

Social Ad Spend: £90 – £180
Ad Spend – Amazon: £29.40
Ad Spend – Google/Bing: £49.20
PR / Influencer costs: £150
Software & resources costs: £297.9

ROI

Total Spend (full campaign): £2119.5
Units to break even (£0.99 RRP, £0.83 after removing cost price): 2554 units

Timeline

Thank You